Estimated Delivery Times
Sorry, we can’t ship to these states: AL, AR, DE, IN, KY, LA, MS, OK, RI, SC, SD, TN, WV
And these states don’t allow sales of our New Zealand wines: CT, IA, ME, MI, MO
Please check our store locator to find a retailer in your area.
Have a question about an existing order?
Please email us: firstname.lastname@example.org.
Office hours: Monday - Friday 9AM - 5PM PST
Your order will be processed within 1-2 business days and be shipped via UPS on the next available ship-date. During the summer months, we ship only Monday, Tuesday and Wednesday. Click here to read why. Weekends and holidays do not count as processing days, or shipping transit days. Tracking information will be sent to you automatically.
We ship to these states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, TX, VT, VA, WA, WI, WY
An adult 21 years or older must be available to sign for delivery. UPS cannot leave wine on a door step, that's illegal.
We highly recommend that you enroll in the free UPS My Choice program. Once UPS has your package, you will need to work directly with them on delivery attempts and address corrections.
Sending the same gift to five or more locations? We'd love to make this easier: please click here for a spreadsheet. Enter shipping information for each recipient, and indicate which item(s) they are getting. Email us the completed spreadsheet at email@example.com then we'll do the rest!
For three or fewer destinations and if you have different wine selections, please create these as separate orders. Simply add to cart, and then indicate the recipients address during checkout.
Extreme heat or cold can damage wines in transit - click here to see our Summer Shipping policies.
We're unable to cancel orders placed in error any point during fulfillment. As soon as your order is confirmed, it is automatically sent to our warehouse and processed for shipment. In some circumstance, we can "recall" your order from the carrier; charges for all shipping costs will apply.
Re-routes & Change of Delivery Address
Once your order is in the hands of our carriers we have no control the package. In some circumstance, we may be able to assist you with submitting a request to change the delivery address, as long as it is within the same state. A $20 fee will apply.
Damaged or Lost Packages
If your package is damaged by UPS, please email us with any photographic evidence and we will help you file a claim.
- Undelivered wines cannot be credited, returned, or reshipped because we aren’t able to guarantee the wine's quality once it leaves our warehouse.
- We are unable to accept returned wine for any reason, this includes orders placed in error.
Wine Club Membership
Wine club members are given advance notice of shipment billing events and a window of time to adjust account details, as well as wine selection. We are unable to refund any club orders after credit cards have been charged. Our wine club memberships are free of charge, and may be cancelled any time by email to: firstname.lastname@example.org.