Estimated Delivery Times
We ship to these states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, TX, VT, VA, WA, WI, WY
These states don’t allow sales of our New Zealand wines: CT, IA, ME, MI, MO
Sorry, we can’t ship any wine directly to these states: AL, AR, DE, IN, KY, LA, MS, OK, RI, SC, SD, TN, UT, WV
Please check our store locator to find a retailer in your area.
Have a question about an existing order?
Please email us: email@example.com.
Office hours: Monday - Friday 9AM - 5PM PST
Closed major holidays.
Your order will be processed within 1-2 business days and be shipped via UPS on the next business date. Weekends and holidays do not count as processing or shipping transit days. Tracking information will be emailed to you automatically.
An adult 21 years or older must be available to sign for delivery. UPS cannot leave wine on a door step, that's illegal.
Want real-time delivery udpates? We highly recommend that you enroll in the UPS My Choice Basic program, which is free for tracking your package.
Re-routes & Change of Address
Once UPS has your box of wine, you need to work directly with them to change the time or location of your delivery. Fees will be applied. In some circumstance, we may be able to assist you with submitting a request to change the delivery address, however fees will still apply.
We are unable to cancel orders. As soon as your order is confirmed, it is automatically sent to our warehouse and processed for shipment. In some circumstance, we can "recall" your order from the carrier, however shipping fees will still apply.
Undelivered wines cannot be credited, returned, or reshipped because we aren’t able to guarantee the wine's quality once it leaves our warehouse. We are unable to accept returned wine for any reason, this includes orders placed in error.
To enter a coupon code at check out using a mobile device, click on "View" in your cart. This will pop up the window for accepting your code. Enter the code and click apply. For shopping on the desktop, this field is presented to the right of where you enter the shipping information. Note: Gift Card Codes are different and should be entered in the Payment section, later in the checkout process.
Sending the same gift to five or more locations? We'd love to make this easier: please click here for a spreadsheet. Enter shipping information for each recipient, and indicate which item(s) they are getting. Email us the completed spreadsheet at firstname.lastname@example.org then we'll do the rest!
For three or fewer destinations and if you have different wine selections, please create these as separate orders. Simply add to cart, and then indicate the recipients address during checkout.
Extreme heat or cold can damage wines in transit. During the summer months, we ship only Monday, Tuesday and Wednesday. Click here to read about our Summer Shipping policies.
Damaged or Lost Packages
If your package is damaged by UPS, please email us with any photographic evidence and we will help you file a claim.
Wine Club Membership
Wine club members are given advance notice of shipment billing events and a window of time to adjust account details, as well as wine selection. We are unable to refund any club orders after credit cards have been charged. Our wine club memberships are free of charge, and may be cancelled any time by email to: email@example.com.