Estimated Delivery Times
If your delivery area is above 85 degrees, don't forget to add a cold pack to your order to protect and guarantee your wines!
WHY COLD PACKS DURING SUMMER?
Wine is a living thing and - like many other living things - it does not enjoy being stuck on a truck in 90+ degree heat. To ensure your wines show up with the standard of quality our winemaker intended, keeping your wines cool is necessary.
Did you know: We save you as much as $100 per shipment with our flat rate shipping + cold pack costs during the summer months!
We ship to these states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, TX, VT, VA, WA, WI, WY
These states don’t allow sales of our New Zealand wines: CT, IA, ME, MI, MO
Sorry, we can’t ship any wine directly to these states: AL, AR, DE, IN, KY, LA, MS, OK, RI, SC, SD, TN, UT, WV
Please check our store locator to find a retailer in your area.
Your order will be processed within 1-2 business days and be shipped via FedEx on the next business date. Weekends and holidays do not count as processing or shipping transit days. Tracking information will be emailed to you automatically.
An adult 21 years or older must be available to sign for delivery. FedEx cannot leave wine on a door step, that's illegal.
Want real-time delivery udpates? We highly recommend that you enroll in the FedEx Delivery Manager program, which is free for tracking your package.
Re-routes & Change of Address
Once FedEx has your box of wine, you need to work directly with them to change the time or location of your delivery. Fees will be applied. In some circumstance, we may be able to assist you with submitting a request to change the delivery address, however fees will still apply.
We are unable to cancel orders. As soon as your order is confirmed, it is automatically sent to our warehouse and processed for shipment. In some circumstance, we can "recall" your order from the carrier, however shipping fees will still apply.
Undelivered wines cannot be credited, returned, or reshipped because we aren’t able to guarantee the wine's quality once it leaves our warehouse. We are unable to accept returned wine for any reason, this includes orders placed in error.
To enter a coupon code at check out using a mobile device, click on "View" in your cart. This will pop up the window for accepting your code. Enter the code and click apply. For shopping on the desktop, this field is presented to the right of where you enter the shipping information. Note: Gift Card Codes are different and should be entered in the Payment section, later in the checkout process.
Sending the same gift to five or more locations? We'd love to make this easier: please click here for a spreadsheet. Enter shipping information for each recipient, and indicate which item(s) they are getting. Email us the completed spreadsheet at email@example.com then we'll do the rest!
For three or fewer destinations and if you have different wine selections, please create these as separate orders. Simply add to cart, and then indicate the recipients address during checkout.
Extreme heat or cold can damage wines in transit. During the summer months, we strongly urge you to add-on a cold pack to your shipment(s) as we will not refund or replace wines that were damaged due to heat if no cold pack was added to your order.
Damaged or Lost Packages
If your package is damaged by the shipping carrier, please email us with any photographic evidence and we will help you file a claim.
Wine Club Membership
Wine club members are given advance notice of shipment billing events and a window of time to adjust account details, as well as wine selection. We are unable to refund any club orders after credit cards have been charged. Our wine club memberships are free of charge, and may be cancelled any time by email to: firstname.lastname@example.org.