Cancellations & Returns
Order Errors: We're unable to cancel orders placed in error any point during order processing and fulfillment.
Updates to your delivery or shipping address can be made through UPS My Choice once your package has departed from our warehouse.
Memberships: Wine Club Members can cancel their membership any time before their next club adjustment deadline. Members must email firstname.lastname@example.org to request cancellation.
We're unable to cancel wine club membership orders once credit cards have been charged.
Customer Returns: We’re unable to accept returns for any reason, this includes orders placed in error.
UPS Returns: We’re unable to re-ship returned wine because we aren’t able to guarantee the wine's quality once wine departs our warehouse.
Returned wine from a customer's inability to receive package delivery will neither be returned nor credited.
A credit can only be applied to a customer's account if UPS returns a package in UPS's error.
Damaged or Lost Packages: We're unable to guarantee replacement wine that arrives damaged or is lost by UPS, but we're happy to apply credit to the customer's account for future purchases.
Gift recipients with damaged or lost packages will receive a gift card with the order value for a future purchase.
Heat Damage: Orders that arrive heat-damaged without a Cold Pack cannot be credited, refunded, or replaced, but we're happy to credit or replace heat-damaged orders if the customer selected a shipping option with a Cold Pack at checkout.